A Qualitative Examination of Pharmaceutical Business Service ...

i.

E-Mail Questionnaire Sent to various companies of the world to conduct an academic survey and study the feasibility and attraction for basket service outsourcing of pharmaceuticals to the Middle East.
1. Age Group?

1. 21-25
2. 26-30
3. 36-40
4. 46-50
5. 56-60

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2.?Where do you currently reside?

1. US
2. Europe
3. Canada
4. China
5. India
6. Australia
7. Africa
8. Middle East
9. Others

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3.?Which of the following best describes your company?s primary business?

1. Agriculture
2. Construction
3. Health Care
4. Services
5. Finance
6. Retail
7. Wholesale
8. Others

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4.?How many people are employed in your company?

1. Less than 10
2. 10 to 99
3. 100 to 499
4. 500 to 999
5. 1000 to 2499
6. 2500 to 4999
7. 5000 to 9999

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5.?What department do you primarily work in?

______________________________________________

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6.?Organization?s annual budget?

1. Less than $1 million
2. $1 to $5 million
3. $5 to $10 million
4. $10 to $50 million
5. $50 to $100 million
6. More than $100 million
7. I do not know

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7.What is your company?

1. Manufacturer
2. Service Provider
3. Others , if yes please specify

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8.?Where has your company done business?

1. US
2. Europe
3. Canada
4. Asia
5. Australia
6. Africa
7. Middle East

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9.?Has your organization outsourced any business processes?

1. Yes
2. B. No, not at this time
3. C. No, not at this time, but seriously thinking about it
4. D. I do not know
5. E. Not Applicable

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10.?off- shore outsourcing to you means..

1. Lower Organisation Costs
2. Higher Organisation Profits
3. Job Loss
4. All of the above
5. None of the above

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11.?If you had to choose which country to off-shore certain business process from within your organization.. which country would you choose?

1. US
2. Europe
3. Canada
4. China
5. India
6. Australia
7. Africa
8. Middle East
9. Others

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12.?Do you presently determine the need or select the suppliers for your company?s purchase/lease decisions on the following products and services?

1. Travel Arrangements
2. Automobile Services
3. Telecommunications Products
4. Copiers
5. Personal Computers and related Hardware
6. Software
7. Web Services

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13.?What processes has your company outsourced?

1. Technical Support
2. Human Resource
3. Customer Service
4. Logistics
5. Procurement
6. Core Functions
7. Others

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14.?If the company were to choose a third party provider specialized in a number of services.. what would be the ideal group of services?

1. Regulatory Affairs, Procurement, Logistics
2. ?Data Entry, Billing, Technical Support
3. Shipping and forwarding, receipt, storage, product distribution.

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15.?What type of service does your company provide?

1. Book Keeping
2. Billing
3. Legal Services
4. Software and Technology
5. Research
6. Human Resource
7. Logistics and Shipping Services
8. Regulatory Affairs
9. Chain Management
10. Document change and data entry
11. Others

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16.?As a service provider ? is your company service specific to a certain industry

1. Yes
2. No, not at the moment
3. No, but in the process of expanding our service line
4. I do not know

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17.?As a Service provider ? is your company equipped to be collective service providers (basket service providers- provide a number of services)?

1. Yes
2. No, not at the moment
3. No, but in the process of expanding our service line
4. I do not know

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ii.

Graphs pertaining to the MOST important questions of the survey

Question No. 10:?

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Question No. 11:

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iii

Raw data collected from the survey

	A	B	C	D	E	F	G	H	I	J	K
Q.1	12	24	72	83	26
Q. 2	98	68	36	44	12	18	9	22	18
Q. 3	0	0	288	14	0	12	0	0	8
Q. 4	0	0	0	0	98	73	196
Q. 6	0	0	0	56	163	74	0
Q. 7	314	0	0
Q. 8	98	68	36	44	12	18	9
Q. 9	151	39	110	0	0
Q. 10	66	110	44	80	14
Q. 11	34	58	12	90	82	8	0	30	1
Q. 12	25	15	11	9	23	89	100
Q. 13	125	0	9	30	7	138	12
Q. 14	12	73	83
Q. 15	289		31
Q. 16	197	56	63

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Graphs pertaining to the other questions of the survey

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Source: http://mbatermpapers.com/a-qualitative-examination-of-pharmaceutical-business-service-outsourcing-part-vi/?utm_source=rss&utm_medium=rss&utm_campaign=a-qualitative-examination-of-pharmaceutical-business-service-outsourcing-part-vi

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